Complaints book

    Document information






    Consumer data








    Is the consumer a minor?

    Information about the father, mother or legal representative






    Claim information




    Is it a claim or complaint?



    

    Filing a claim does not preclude other dispute resolution avenues, nor is it a prerequisite for filing a complaint with INDECOPI.
    The provider must respond to the claim or complaint within a period of no more than fifteen (15) business days, which is non-extendable.