Consumer Protection and Defense

We provide guidance and solutions to claims and complaints filed by consumers.

Our practice

We offer comprehensive legal advisory services, ranging from the identification and mitigation of sanction risks and the preparation of regulatory compliance programs to providing advice on administrative proceedings initiated before Indecopi.

Our consulting services include

Ecommerce: Implementation or Adaptation.
Implementation of Consumer Protection and Commercial Advertising Compliance Programs.
Complaints self-management platform: LIDER PLUS software.
Advice in response to claims before Indecopi.
Advice on consumer or competitor complaint procedures before Indecopi.
Due Diligence of digital platforms.
Advice on Sanctioning Proceedings before the Indecopi.
Training on Consumer Protection and Commercial Advertising.