Consumer Protection – CPB Abogados

Consumer protection

We provide guidance and solutions to consumer complaints and claims.

Our practice

We provide comprehensive and specialized legal advice on consumer protection matters, focused on ensuring regulatory compliance, managing risks, and strengthening our clients' reputations.

We design tailored legal strategies, including the planning of settlement options, and represent companies in proceedings before Indecopi.

Our approach combines legal prevention, practical solutions, and effective defense to mitigate contingencies and protect the relationship with the consumer.

Our advice includes

Implementation and auditing of Consumer Protection and Commercial Advertising Compliance Programs , tailored to the sector and business model.
Due diligence of digital platforms , with a review of terms and conditions, return and refund policies, customer service mechanisms, contractual clauses, and user experience, to ensure compliance with applicable regulations.
Advice and representation in administrative proceedings before Indecopi , including preliminary investigations, sanctioning procedures, and defense before the Specialized Chamber for Consumer Protection.
Handling complaints and reconciliations , including the design of strategies to resolve conflicts in a timely and efficient manner.
Support in processes for warnings, alerts, or product recalls due to unforeseen risks or consumer incidents.
Legal review of consumer contracts, labeling, and marking of regulated products to ensure compliance with consumer protection and unfair competition regulations.
Training for legal, sales, and customer service teams to promote a culture of compliance and reduce legal risks.